Supply Chain Admin/Customer Services Admin role

Job Description

We have an exciting opportunity to join our rapidly growing business based in Cheshire. We are recruiting for a Supply Chain/Customer Services Administrator to join our growing and successful Operations teams.

Here at Seatriever, we design, manufacture and distribute unique innovative products throughout the world in over 90 countries. Established in 2007, our award-winning business has offices in Cheshire and China. We are an entrepreneurial business whose brand is now sold world-wide. We work with all major retailers across the UK, USA, Europe and beyond including, Walmart, Target, Tesco’s and Sainsbury’s.

If you are looking for a fast-paced dynamic environment, but with a relaxed, fun culture then this is the place for you. We have excellent on-site facilities including games room, fully stocked kitchen, pizza Fridays and regular social events. This is a great opportunity to play a key role as we continue to grow from strength to strength.

As an innovative and entrepreneurial consumer goods company with a start-up culture, we are looking for, highly organised tenacious people that can operate in an autonomous environment to help us deliver our ambitious plans.

The Supply Chain/Customer Services Administrator role will be responsible for ensuring accurate and timely processing of all customer orders maintaining excellent levels of service to our global customer base.  To ensure all tracking records for intercompany stock movements are maintained and any delays to stock availability communicated to the business.

Specifically:

  1. Directly handle processing of orders from UK customers
  2. Process customer orders in the in-house ERP system (SAP)
  3. Ensure other internal records are maintained upon receipt of orders and on a weekly basis.
  4. Work with our 3PL providers to obtain customer booking slots as required ensuring deliveries take place in line with customer requirements.
  5. Follow up on all open orders and actively manage communication to the Commercial team regarding stock availability.
  6. Follow up on all open orders and actively manage updates to all internal records.
  7. Work with 3PL providers to ensure that all services are performed in accordance with required service levels.
  8. Work with colleagues to ensure the accurate and timely completion of all warehouse re-work.
  9. Complete all new SKU set-up activities on all appropriate software and communicate to 3PL providers as appropriate
  10. Monitor the status of intercompany shipments and maintain internal records
  11. End-to-end management of stock transfer activities
  12. Complete necessary documentation to ensure smooth customs clearance and delivery of stock into Seatriever warehouses
  13. Maintain a full suite of processes and procedures related to this role on Sharepoint and train other team member as needed.

The successful candidate will have:

  1. Advanced knowledge of Microsoft Office, especially Excel and Outlook
  2. Experience of using an ERP system
  3. Knowledge of Supply Chain flows and processes
  4. Will be a quick learner, able to take detailed notes and follow processes
  5. Advanced communication skills
  6. Strong organizational skills
  7. Excellent time management and priortisation skills
  8. A high level of attention to detail
  9. A focus on continuous improvement
  10. Able to work independently
  11. Have basic financial management skills
  12. Have experience of a customer services role

If this sounds like you, then we’d love to hear from you!

This is a fantastic opportunity to join a real success story and work in an innovative and entrepreneurial environment.

In return we offer a competitive salary and benefits package.

 

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