National Account Manager

National Account Manager

illooms | UK-based | Hybrid | Travel required

The opportunity

This is a rare, once-in-a-career opportunity to join a fast-growing, design-led consumer brand with an aggressive growth plan and global ambition.

illooms is on a mission to light up celebrations worldwide — literally. As the only light-up balloon brand in the market, we’re disrupting a traditional category with innovation, creativity and commercial sharpness. Now we’re looking for a high-impact National Account Manager to help scale the business and accelerate our retail footprint.

This role comes with a highly competitive OTE scheme that genuinely rewards exceptional performance, offering significant upside for the right person as the business grows.

The role

Reporting into the Head of Sales, you’ll be responsible for driving profitable growth across a portfolio of key retail accounts, while also opening doors to new business opportunities.

You’ll own the full account management lifecycle — from listings and negotiations through to launches, promotions and long-term customer strategy — working cross-functionally to deliver results at pace.

This is a hands-on, commercially critical role with real influence across sales, product, operations and supply chain.

What you’ll be doing

Owning and growing key retail accounts to deliver annual turnover and profit targets

Developing listings, negotiating terms, managing launches and driving promotional activity

Prospecting and onboarding new customers to fuel growth

Creating compelling, data-led customer presentations and selling with insight

Forecasting, managing price files, contracts and reporting on account health

Working closely with internal teams (Sales, Ops, Supply Chain, Studio, Customer Service) to ensure smooth end-to-end execution

Translating customer strategy into clear internal direction to shape product development

Analysing sales, supply chain and store-level data to identify opportunities and flag risks early

Building strong, long-term relationships with retail buying and merchandising teams

Attending trade shows and travelling to customer HQs in the UK, Europe and/or US as required

About you

You’re commercially sharp, naturally tenacious, and thrive in fast-moving, entrepreneurial environments. You’re comfortable owning accounts end-to-end and love turning insight into action.

You’ll bring:

Proven sales and account management experience within an SME environment

Strong retail and FMCG exposure

High-level sales analysis skills and confidence working with data

Strong Excel capability

The ability to influence, negotiate and communicate at all levels

A relationship-first mindset with a commercial edge

A proactive, solutions-led approach and appetite for growth

Bonus points for:

Experience in party, toy, craft, seasonal or impulse categories

Supply chain knowledge within retail environments

Project management experience

European language skills

Why illooms?

A genuinely disruptive product and brand

Real autonomy and visibility within a growing business

An entrepreneurial culture where ideas move fast

A market-leading OTE structure that rewards results — not time served

The chance to help shape the next phase of a global growth story

We offer a competitive senior-level base salary, complemented by an OTE structure designed to reward exceptional performance.
Applications to sales@illooms.com

More Info & Apply

Sales Co-ordinator

Location:Northwich, Cheshire
Hours: Full-time. In-House.
Salary: £25,000 – £30,000 per annum, depending on experience
Reporting to: Commercial Manager
Start Date: ASAP

About illooms®
illooms® are the world’s first LED light-up balloons — a unique and innovative party product sold around the world. Our products create memorable experiences for birthdays, seasonal events and celebrations. We’re a dynamic, design-led company supplying major global retailers across North America, Europe, and Australasia.

We’re a close-knit, fast-moving team that values creativity, attention to detail, and getting things done. As we continue to grow, we’re looking for talented people who want to be part of a supportive, forward-thinking business.

What We Offer
The opportunity to work on exciting retail accounts and international campaigns

A collaborative and flexible working environment

Involvement in new product launches, seasonal planning and trade events

Real ownership and variety in your day-to-day role

A team that genuinely values your input and supports your development

Exposure to global markets and customer platforms

Purpose of the Role
To provide comprehensive administration and sales support to National Account Managers and the wider commercial team. This role ensures the smooth coordination of customer accounts, data management, internal processes, and retail-facing activity. It also includes deputising for the NAM where required.

Key Responsibilities
Sales Administration
Manage item set-up forms, line listings and product uploads across multiple customer systems

Maintain accurate records of item data, pricing, line lists, and product specifications

Track promotional plans, costings and intake calendars to ensure internal alignment

Prepare and manage sales documentation, including meeting notes, sales reports, cost trackers and sample lists

Maintain and update internal trackers, retailer systems, and critical paths

Support the NAM with the creation of customer presentations and analysis packs

Sales Support & Customer Liaison
Provide day-to-day support to National Account Manager(s) across key accounts

Coordinate bespoke customer orders, promotional lines, seasonal orders, and modular resets

Liaise across studio, operations, projects and supply chain teams to ensure customer needs and deadlines are met

Monitor and escalate any risks to timeframes or deliveries

Support with new business activity and onboarding of new accounts

Analyse sales performance and trends to support internal and external reporting

Customer Systems & Communication
Manage customer portals and digital platforms, ensuring product and data uploads are timely and accurate

Ensure key documents (product images, barcodes, compliance files, safety data) are maintained and shared as needed

Respond to customer queries in a timely and professional manner

Retail & Events
Conduct in-store visits to gather market insights and feedback

Attend events where agreed to provide support and follow-up

Leadership & Values
Deputise for the National Account Manager where required

Demonstrate professionalism and model company values in all internal and external interactions

Skills and Attributes
Essential

Strong sales or commercial administration background

High level of proficiency with Microsoft Excel, PowerPoint and Outlook

Excellent attention to detail and organisational skills

Strong communication skills, both verbal and written

Ability to manage multiple tasks and work to deadlines

Proactive, self-starting and confident working independently

Collaborative, adaptable and calm under pressure

Desirable

Experience working with large retailers or FMCG accounts

Familiarity with retailer portals (e.g., Walmart, Target, Amazon)

Experience in retail, consumer goods or seasonal products

Key Working Relationships
Internal: Sales, Studio, Projects, Operations, CEO
External: Retail customers, buyers, and customer data teams

Additional Notes
All employees are responsible for complying with their duties under national Health & Safety and Data Protection legislation, as well as Seatriever International policies.

How to Apply
Please send your CV and a short cover note to: kate.goodswen@illooms.com

More Info & Apply