Privacy Policy
WEBSITE PRIVACY POLICY
About this privacy policy
This privacy policy has been written to provide you with information about how Seatriever International Holdings Limited (“we”, “us”, “our”) handles or intends to handle personal information relating to visitors to our website and our customers, suppliers and partners (Welcome to Seatriever International) in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. This policy relates specifically to our collection and use of personal information of visitors to our website and our customers, suppliers and partners for the purposes of running our business.
About us
We are Seatriever International Holdings Limited. We are a private limited company (company number 04668605). Our registered office address is Cheshire Business Park Cheshire Avenue, Lostock Gralam, Northwich, Cheshire, CW9 7UA.
We aim to process information about you fairly, lawfully, and in a transparent manner. The aim of this policy is to provide you with sufficient information for you to be able to understand what we are doing with your information. If you are unsure how we are handling information about you or you think we could improve our privacy information, please let us know.
Information we collect
We collect and hold a range of information about you during the course of our relationship with our website users and our customers, suppliers and partners. This includes:
- Contact details such as including your name, address, email address, job title, phone number and other information that enables you to be personally identified.
- We collect details of products and services you have purchased from us which includes details about payments you have made to us and details of any products and services you have purchased from us.
- We collect technical data including your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- We collect and record any information that you provide to us whilst engaging with our services or that you input into our website or social media channels.
- We collect a record of your correspondence with us, either through our website, social media, telephone, e-mail or post.
- We collect survey responses that we use for research purposes.
- We collect marketing and communications information including your communication and marketing preferences.
- We keep financial records about the amount of money you have paid us or we owe to you; any amount(s) outstanding and associated recovery action. Depending on your chosen method of payment, we may hold your bank account details.
- We may carry out insight and satisfaction surveys to help us to monitor our performance and to improve our services to our customers and partners.
This list is not exhaustive, as we hold records of most contacts we have with you, or about you, and we process this information so we can run our business.
How information is collected
Generally, the information we hold will have been provided by direct interactions with you (e.g. during the running of our business or when we communicate with you), but we may also hold information provided by third parties where this is relevant to your own circumstances. We may also collect personal information about you in the following ways:
- Through automated technology – As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal information by using cookies and other similar technologies.
- From our third party providers
- From publicly available sources
We will only ask for personal information that is appropriate to enable us to run our business. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact our ability to provide our products and services to you if you refuse to provide information that stops us from doing so.
Purposes for processing
We have set out below a description of all the ways we plan to use your information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your information for more than one lawful ground depending on the specific purpose for which we are using your information.
| Purpose/Activity | Type of Information | Lawful Basis for Processing Information |
| To register you as a new or prospective customer, supplier or partner | Contact details
Details of products/services purchased
|
Performance of a contract with you |
| To administer our products to you
|
Contact details
Details of products/services purchased
|
Performance of a contract with you |
| To process and operate our business including managing payments and charges and collecting any money owed to us | Contact details
Details of products/services purchased Financial records
|
Performance of a contract with you
Necessary for our legitimate interests to recover any debts due to us |
| To manage our relationship with you which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey and other market research activities
|
Contact details
Details of products/services purchased Marketing and communications information |
Performance of a contract with you
Necessary to comply with our legal obligations Necessary for our legitimate interests to understand how our customers use our products and services to develop them and grow our business
|
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Contact details
Technical data |
Necessary to comply with our legal obligations
Necessary for our legitimate interests to run our business, provision of IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
|
| To use data analytics to improve our website, services, marketing, customer relationships and experiences | Technical data | Necessary for our legitimate interests to better understand our customers and their use of our services, to keep our website up to date, to develop our business and to inform our marketing strategy
|
| To manage competitions and promotions you may take part in
|
Contact details
Marketing and communications information
|
Consent
Necessary for our legitimate interests to develop our products and to grow our business |
| We provide our distributors with information relating to sets or groups of customers
|
Customer details
Details of products/services purchased |
Necessary for our legitimate interests to enhance our distributors’ understanding of customer behaviour and enable us and our distributors to improve their service to customers |
| To make suggestions and recommendations to you about our services and our business that may be of interest to you
|
Contact details
Technical data Profile data Marketing and communications information
|
Necessary for our legitimate interests to develop our products and to grow our business |
| To resolve any dispute or legal proceedings
|
Contact details
Details of products/services purchased Records of correspondence
|
Necessary to comply with our legal obligations
Necessary for our legitimate interests to protect our business and resolve any disputes |
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Our marketing communications
We may use your personal information to contact you to inform you about services we believe might be of interest to you via email or text message (we call this marketing communications).
You can ask us to stop sending you marketing communications at any by following the unsubscribe links on any marketing communications sent to you or by contacting us at any time.
Where you opt out of receiving these marketing communications, this will not apply to personal information provided to us as a result of the provision of our services and we will still be required to contact you in relation to the services we provide.
Use of Cookies
This website uses cookies to distinguish you from other users of our website. For further information, please visit our Cookie Policy.
Sharing personal information
Normally, only our employees or consultants will be able to see and process your personal information. However, there may be times when we will share relevant information with third parties for the purposes as outlined above, or where we are legally required to do so. When sharing personal information, we will comply with all aspects of data protection law.
Where necessary or required, we may share your personal information as follows:
- With members of the Seatriever International Group.
- With third party service providers, in connection with services performed on our behalf. For example our retail partners, distributors, advertisers, analytics providers, online media channels and service providers.
- With government bodies and law enforcement agencies.
- With our insurers, auditors and legal advisers.
- With third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
This list is not exhaustive as there are other circumstances where we may also be required to share information, for example:
- To meet our legal obligations, for example, if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and the protection of individuals
- In connection with legal proceedings (or where we are instructed to do so by Court order).
Our relationships with third party service providers are governed by contractual provisions with us and they only have access to personal information to perform the described purposes and may not use it for other purposes.
Where we store personal information
The personal information that we collect is stored within the UK and European Economic Area (EEA). However, there may be some circumstances where it is necessary to transfer and store personal information at a destination outside the UK or the EEA. In these circumstances, we will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with data protection law and, in the event that personal information is transferred outside the UK or the EEA, shall ensure that this is carried out subject to the requirements of the UK GDPR and/or the EU GDPR.
How long we keep it for
We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of personal information are available upon request. After this period, we will securely destroy or anonymise personal information in accordance with data protection law.
Information security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, consultants, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your rights
Under the UK GDPR you have the following rights:
- Right of access – You have the right of access to information we hold about or concerning you.
- Right of rectification or erasure – If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data.
- Right to restriction of processing – In certain circumstances, you have a right to request that we refrain from processing your data.
- Right of portability – In certain circumstances, you have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller.
- Right to object – In certain circumstances, you have a right to object to our processing of your personal data.
- Right to withdraw consent – In the circumstances where you may have provided consent to the collection, processing and transfer of personal information for a specific purpose has been provided, you have the right to withdraw consent for that specific processing at any time.
To exercise any of these rights, please contact DPO@seatriever.com
Complaints
If you have a concern about the way we are collecting or using personal information, we would ask that you raise your concern with us in the first instance by using the contact details below.
You also have a right to lodge a complaint with relevant supervisory authority should you feel that we have not handled your information in line with legislative and regulatory requirements. For individuals based in the UK this is the Information Commissioner’s Office. They can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 | www.ico.org.uk
Contact Details
For further information on how to request your personal information, exercise any of your data protection rights or request further information in relation to how and why we process your information, you can contact us by:
Email: DPO@seatriever.com
Changes to this privacy policy
We may change this privacy policy from time to time. This privacy policy was last updated in September 2023.