UK National Account Manager

We’re Hiring! National Account Manager (UK – Office Based)
Location: Manchester Area | Hours: Full-time | Start: ASAP
Department: Commercial Sales | Reports to: CEO / Brand & Marketing Manager

About Us
At illooms, we’re the original—and still the best—light-up balloon brand in the world. Since launching in 2008, we’ve grown into a global market leader, with over $400 million in retail sales, strong partnerships across the UK, US, and Europe, and more than 240 global patents backing our innovation.
Everything we do is designed and delivered in-house—from bold product design to cutting-edge technology and retail-ready POS. We’re trusted by top retailers including Walmart, Target, Amazon, and leading UK supermarkets, and we continue to expand with sustainable new product lines, smart in-store solutions, and fresh ways to light up every celebration.

The Role: Why This Job Exists
We’re looking for a dynamic, driven UK National Account Manager to join our team and take ownership of key UK accounts. This role is crucial in growing our UK business—achieving annual turnover and profit growth targets through the management of a portfolio of high-profile retail partners. If you’re passionate about retail, love building relationships, and can bring the sparkle with data-driven strategy, let’s talk!

What You’ll Be Responsible For
• Manage all aspects of key accounts: listings, launches, terms negotiation, promos, and growth strategy.
• Drive new business opportunities and optimise existing relationships.
• Maintain administrative excellence—accurate forecasting, contract management, and sales reports.
• Collaborate cross-functionally with internal and external stakeholders to deliver seamless execution.
• Present compelling brand strategies and seasonal concepts to raise customer engagement.
• Support product development by feeding in market insights and customer feedback.
• Use data as your superpower—flag risks, spot trends, and turn challenges into opportunities.
• Create beautiful, bold, and effective customer-facing presentations.
• Be a role model for the illooms way—curious, creative, commercial.

Key Relationships
• Internal: Full collaboration across Sales, Design Studio, Supply Chain, Customer Service, and Project Management.
• External: Primary contact for retail buying teams.

What We’re Looking For
• Previous experience managing national retail accounts (ideally in consumer goods, toy or party categories a plus)
• A head for numbers and heart for creative selling
• Strong organisational skills and the ability to juggle multiple fast-paced priorities
• Someone who thrives on autonomy, but collaborates like a champ
• Confident presenting to buyers, partners, and internal stakeholders
• A love of product, brand, and bringing ideas to life

What We Offer
• Competitive salary & bonus
• Opportunity to work with a category-leading brand
• Creative, fast-paced, collaborative working culture
• Flexibility: this role is office-based but includes WFH options
• Balloons. Lots of them.

Interested?
We’d love to hear from you. Send your CV and a short intro to careers@illooms.com
Let’s light up the UK retail space together!

Project Manager

Job Title: Project Manager
Location: illooms HQ
Reports to: Senior Operations & Sales Manager

Purpose
This role exists to manage the delivery of multiple consumer goods and business projects in support of illooms’ rapid growth. We are looking for a detail-oriented, tenacious individual to lead projects from inception to completion, ensuring they meet safety, regulatory, cost, schedule, and quality standards.

You will have overall responsibility for project delivery, supporting the company’s strategic objectives, and communicating benefits and progress to the business. This role requires a strong focus on both project management and ensuring engineering resources meet technical and statutory requirements.

Accountabilities
Lead projects from beginning to end, ensuring timely delivery within budget and at agreed quality standards.
Contribute to the business change roadmap by planning and allocating resources, budgets, and timelines.
Manage multiple projects and changing priorities, defining scope, deliverables, and success measures.
Communicate project updates to internal teams, ensuring documentation is complete, accurate, and approved by stakeholders. Highlight key risks, issues, and dependencies.
Influence and collaborate with key stakeholders across functions to define clear business requirements, adapting communication style to maximize outcomes.
Review and refine business processes, planning for effective delivery and deployment.
Coordinate cross-functional internal project activities to achieve seamless project progression.
Ensure accurate and organized project documentation storage for easy access and compliance.
Make decisions on day-to-day project activities, escalating issues when necessary to ensure project success.
Serve as a role model for organizational values, demonstrating professionalism and commitment.
Key Relationships
Internal: This role collaborates with all areas of the business, interacting closely with product development, marketing, engineering, and operations teams.
Experience & Qualifications
5+ years of project management experience, ideally within a consumer goods or product-focused environment.
Proven ability to lead complex projects, managing resources, risk, and quality control.
Strong proficiency in Microsoft Project (MSP), Office 365, and SharePoint.
Exceptional communication skills, capable of adapting to various stakeholders.
Highly organized, with strong attention to detail and problem-solving abilities.
Experience in a fast-paced, growth-oriented environment is a plus.
What We Offer
Competitive salary and benefits package
Opportunity for career growth in a dynamic, fast-growing company
A supportive and collaborative work environment