Supply Chain Manager

Supply Chain Manager

Location: Northwich, Cheshire
Contract: Full-time

At illooms®, we light up celebrations all over the world with our innovative LED balloons. Behind the fun and creativity is a fast-moving business that relies on a strong and reliable supply chain. We are looking for an experienced Supply Chain Manager to lead our global supply chain operations and ensure that products reach our customers on time, every time.

The Role

As Supply Chain Manager, you’ll be responsible for planning, procurement, production, logistics, and warehouse management across our international supply chain. You’ll ensure stock is available to meet demand across global markets, while driving efficiency, cost-effectiveness, and high service levels.

This is a leadership role with direct responsibility for Supply Chain Co-ordinators and Administrators. You’ll play a key part in developing the team, streamlining processes, and supporting the Head of Operations in delivering excellence across the function.

Key Responsibilities

Lead demand planning and inventory forecasting to ensure the right products are in the right place at the right time.

Oversee purchase order placement, production schedules, and bulk order management with Far East factories.

Manage international freight by sea, land and air, approving costs and ensuring compliance with shipping and customs requirements.

Maintain strong relationships with freight forwarders, 3PL partners, and warehouses, ensuring service levels are met.

Track and report on supply chain KPIs, identifying opportunities to improve performance, reduce costs, and increase efficiency.

Lead, coach, and develop the supply chain team, fostering collaboration across the wider business.

About You

We’re looking for someone who combines analytical ability with strong commercial awareness and the leadership skills to get the best out of a team. You’ll be proactive, organised, and thrive in a fast-paced environment.

Essential skills and experience:

Proven experience in a supply chain management or senior planning role.

Strong knowledge of ERP systems (SAP preferred) and advanced Excel skills.

Experience working with Far East factories and international freight partners.

Background in FMCG or consumer products.

Excellent communication, organisational and leadership skills.

Desirable:

Degree in Supply Chain, Logistics, Business or related discipline.

Professional certification (CIPS, APICS or equivalent).

Knowledge of customs and international shipping documentation.

Why Join Us?

At illooms, no two days are the same. You’ll join a creative, ambitious, and supportive team that values innovation, collaboration, and continuous improvement. This is a chance to make a big impact in a growing global business – and help us deliver joy to millions of customers around the world.
Send CV to kate.goodswen@illooms.com

More Info & Apply

Senior Engineer – Product Development & Quality

Senior Project Design Engineer
As the Senior Project Design Engineer, you will take ownership of projects from concept through to delivery. This is a hands-on role where you’ll work closely with production, projects, and senior management to ensure designs are efficient, safe, and cost-effective.
Responsibilities of the Senior Project Design Engineer
• Lead the design and development of bespoke products, equipment, fixtures, and tooling.
• Produce 3D CAD models, detailed drawings, and manufacturing specifications.
• Risk assessments, including DFMEA, product testing, quality control, and compliance, to identify issues and implement corrective or preventative actions to maintain high standards.
• Carry out design calculations, stress analysis, and materials selection where required.
• Collaborate with internal teams (Design, Supply Chain, Sales, Customer Service, Studio, Engineering) to deliver projects on time and on budget.
• Drive continuous improvement through engineering innovation.
• Mentor junior engineers and support technical development across the team.
• Liaise with suppliers to ensure design solutions meet requirements.
• Support continuous improvement across product design, manufacturing, and QC processes.
Experience required of the Senior Mechanical Design Engineer
• A degree in Mechanical/Product Engineering (or equivalent experience).
• NPI
• 5 years + experience in a design engineering role
• Proficient in 3D CAD (Ideally Solidworks)
• Solid understanding of quality systems and international compliance standards (UK/USA/EU/Asia).
• Knowledge of materials and manufacturing processes (Product assembly, injection moulding, Prototyping).
• Excellent problem-solving skills with an analytical, solutions-focused mindset.
• Someone proactive, adaptable, and detail-oriented, with the ability to manage multiple projects at once.
• A collaborative team player who communicates well and stays calm under pressure.
• Willingness to travel overseas as required.
• Experience leading projects from concept to delivery

About illooms®
illooms® are the world’s first LED light-up balloons — a unique and innovative party product sold around the world. Our products create memorable experiences for birthdays, seasonal events, and celebrations. We’re a dynamic, design-led company supplying major global retailers across North America, Europe, and Australasia.
We’re a close-knit, fast-moving team that values creativity, attention to detail, and getting things done. As we continue to grow, we’re looking for talented people who want to be part of a supportive, forward-thinking business.

What We Offer
The chance to work on exciting retail accounts and international campaigns.
A collaborative and flexible working environment.
Involvement in new product launches, seasonal planning and trade events.
Real ownership and variety in your day-to-day role.
A team that genuinely values your input and supports your development.
Exposure to global markets and customer platforms.
Interested?

We’d love to hear from you. Please get in touch for more details about the role and remuneration.

CV’s to kate.goodswen@illooms.com

More Info & Apply

Sales Co-ordinator

Location:Northwich, Cheshire
Hours: Full-time. In-House.
Salary: £25,000 – £30,000 per annum, depending on experience
Reporting to: Commercial Manager
Start Date: ASAP

About illooms®
illooms® are the world’s first LED light-up balloons — a unique and innovative party product sold around the world. Our products create memorable experiences for birthdays, seasonal events and celebrations. We’re a dynamic, design-led company supplying major global retailers across North America, Europe, and Australasia.

We’re a close-knit, fast-moving team that values creativity, attention to detail, and getting things done. As we continue to grow, we’re looking for talented people who want to be part of a supportive, forward-thinking business.

What We Offer
The opportunity to work on exciting retail accounts and international campaigns

A collaborative and flexible working environment

Involvement in new product launches, seasonal planning and trade events

Real ownership and variety in your day-to-day role

A team that genuinely values your input and supports your development

Exposure to global markets and customer platforms

Purpose of the Role
To provide comprehensive administration and sales support to National Account Managers and the wider commercial team. This role ensures the smooth coordination of customer accounts, data management, internal processes, and retail-facing activity. It also includes deputising for the NAM where required.

Key Responsibilities
Sales Administration
Manage item set-up forms, line listings and product uploads across multiple customer systems

Maintain accurate records of item data, pricing, line lists, and product specifications

Track promotional plans, costings and intake calendars to ensure internal alignment

Prepare and manage sales documentation, including meeting notes, sales reports, cost trackers and sample lists

Maintain and update internal trackers, retailer systems, and critical paths

Support the NAM with the creation of customer presentations and analysis packs

Sales Support & Customer Liaison
Provide day-to-day support to National Account Manager(s) across key accounts

Coordinate bespoke customer orders, promotional lines, seasonal orders, and modular resets

Liaise across studio, operations, projects and supply chain teams to ensure customer needs and deadlines are met

Monitor and escalate any risks to timeframes or deliveries

Support with new business activity and onboarding of new accounts

Analyse sales performance and trends to support internal and external reporting

Customer Systems & Communication
Manage customer portals and digital platforms, ensuring product and data uploads are timely and accurate

Ensure key documents (product images, barcodes, compliance files, safety data) are maintained and shared as needed

Respond to customer queries in a timely and professional manner

Retail & Events
Conduct in-store visits to gather market insights and feedback

Attend events where agreed to provide support and follow-up

Leadership & Values
Deputise for the National Account Manager where required

Demonstrate professionalism and model company values in all internal and external interactions

Skills and Attributes
Essential

Strong sales or commercial administration background

High level of proficiency with Microsoft Excel, PowerPoint and Outlook

Excellent attention to detail and organisational skills

Strong communication skills, both verbal and written

Ability to manage multiple tasks and work to deadlines

Proactive, self-starting and confident working independently

Collaborative, adaptable and calm under pressure

Desirable

Experience working with large retailers or FMCG accounts

Familiarity with retailer portals (e.g., Walmart, Target, Amazon)

Experience in retail, consumer goods or seasonal products

Key Working Relationships
Internal: Sales, Studio, Projects, Operations, CEO
External: Retail customers, buyers, and customer data teams

Additional Notes
All employees are responsible for complying with their duties under national Health & Safety and Data Protection legislation, as well as Seatriever International policies.

How to Apply
Please send your CV and a short cover note to: kate.goodswen@illooms.com

More Info & Apply

Project Manager

Job Title: Project Manager
Location: illooms HQ
Reports to: Senior Operations & Sales Manager

Purpose
This role exists to manage the delivery of multiple consumer goods and business projects in support of illooms’ rapid growth. We are looking for a detail-oriented, tenacious individual to lead projects from inception to completion, ensuring they meet safety, regulatory, cost, schedule, and quality standards.

You will have overall responsibility for project delivery, supporting the company’s strategic objectives, and communicating benefits and progress to the business. This role requires a strong focus on both project management and ensuring engineering resources meet technical and statutory requirements.

Accountabilities
Lead projects from beginning to end, ensuring timely delivery within budget and at agreed quality standards.
Contribute to the business change roadmap by planning and allocating resources, budgets, and timelines.
Manage multiple projects and changing priorities, defining scope, deliverables, and success measures.
Communicate project updates to internal teams, ensuring documentation is complete, accurate, and approved by stakeholders. Highlight key risks, issues, and dependencies.
Influence and collaborate with key stakeholders across functions to define clear business requirements, adapting communication style to maximize outcomes.
Review and refine business processes, planning for effective delivery and deployment.
Coordinate cross-functional internal project activities to achieve seamless project progression.
Ensure accurate and organized project documentation storage for easy access and compliance.
Make decisions on day-to-day project activities, escalating issues when necessary to ensure project success.
Serve as a role model for organizational values, demonstrating professionalism and commitment.
Key Relationships
Internal: This role collaborates with all areas of the business, interacting closely with product development, marketing, engineering, and operations teams.
Experience & Qualifications
5+ years of project management experience, ideally within a consumer goods or product-focused environment.
Proven ability to lead complex projects, managing resources, risk, and quality control.
Strong proficiency in Microsoft Project (MSP), Office 365, and SharePoint.
Exceptional communication skills, capable of adapting to various stakeholders.
Highly organized, with strong attention to detail and problem-solving abilities.
Experience in a fast-paced, growth-oriented environment is a plus.
What We Offer
Competitive salary and benefits package
Opportunity for career growth in a dynamic, fast-growing company
A supportive and collaborative work environment

More Info & Apply